At Apple Patch Pet Care, customer satisfaction and your dog’s wellbeing are our top priorities. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it

• The product must be in its original packaging

• Proof of purchase (order number or receipt) is required

Due to the nature of pet supplements, opened or used products cannot be returned for hygiene and safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method

• Credit will appear within 5–10 business days, depending on your bank or card provider

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging, and we will arrange a replacement or full refund.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products

• Items marked as final sale or promotional items

• Gift cards (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Contact Us

To request a return or refund, please contact us at:
Email: support@applepatchpetcare.com